Política de envios
Shipping Policy
1. Processing times
Orders are prepared within the handling time shown on each product page. Preparation starts once the payment is confirmed.
2. Carriers and services
CarrierEstimated delayFree shippingCalculation
Click and collectRecoger en tiendaYesweight-based
My carrier¡Envío en 24h!Noweight-based
3. Zones and costs
Shipping costs depend on the destination zone, the selected carrier and the order weight/amount. The exact cost is always shown before confirming the order.
4. Tracking
When the carrier provides tracking, the customer receives the tracking number by email and can follow the shipment from the order history in their account.
5. Failed deliveries and wrong addresses
If a delivery fails or the address is incorrect, the seller will contact the customer. Additional re-shipping costs caused by wrong addresses may be charged.
6. Damaged parcels
Damaged parcels must be reported within the legal period, attaching photographs and the carrier note when possible.
7. International shipping and customs
Shipments outside the EU may generate customs duties and local taxes, which are the responsibility of the recipient.